Customer Service Help Center

Order Not Received / Missing Package

If it is past your estimated delivery date and you still haven't received your package:

We strive to provide the most accurate and up to date information for our Customers. However, we understand delays sometimes happen. If your package has experienced a delay in updates from the carrier, please contact us with your order information so that we can begin our lost package process. 

If your tracking information shows your package was delivered, but you can't find it:

  • Some carriers can accidentally mark packages as delivered and will deliver them within the next 48 hours. 
  • Be sure to check for attempted delivery notices and ask neighbors and other household members if they received your package
  • The carrier that shipped your package is not always the same carrier that delivers your package. Check your mailbox and other areas around your home.
  • Carriers will often leave packages in a place they suspect will be safe including front porches, side doors, back porches, and garages areas.

Claims for missing packages must be filed within 30 days of the original estimated delivery date.

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