Attention Customers – If you have received a Shipping Confirmation from MidwayUSA – Your package has shipped and is on its way! Please note we have been notified by each of our shipping partners of significant delays in delivery across the country. The dramatic increase in internet commerce has also increased the volume of shipments moving through the shipping system, in most cases well beyond their capacity to deliver to original expectations. In some cases, this is causing shipments to be delayed beyond the original projected delivery times – even the ones shown in the tracking information. As a result, we have had a tremendous increase in inquiries about package deliveries and have a tremendous email backlog. It may take us several days to answer your email, and when chat is available, you may experience extremely long wait times. We have all hands on deck answering emails and chats, and we will respond as quickly as possible. We very much appreciate your business and sincerely apologize for the delays in service.
Live Customer Support is currently unavailable.
For immediate assistance, please visit our self-service Help Center.
Send Us an Email
Send a message to our team, and we’ll get back to you as soon as possible.
Customer Service Hours
Phone, Email & Chat
a.m. - p.m. CT
Saturday and Sunday:
Email & Chat
a.m. - p.m. CT
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
Comments to MidwayUSA's President
Customer Satisfaction is our #1 goal! Please let me know what you think about our products, policies and service so we can listen, learn and improve.
Send us a message anytime, and a we'll get back to you as soon as possible.