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Attention Customers – If you have received a Shipping Confirmation from MidwayUSA – Your package has shipped and is on its way! Please note we have been notified by each of our shipping partners of significant delays in delivery across the country. The dramatic increase in internet commerce has also increased the volume of shipments moving through the shipping system, in most cases well beyond their capacity to deliver to original expectations. In some cases, this is causing shipments to be delayed beyond the original projected delivery times – even the ones shown in the tracking information. As a result, we have had a tremendous increase in inquiries about package deliveries and have a tremendous email backlog. It may take us several days to answer your email, and when chat is available, you may experience extremely long wait times. We have all hands on deck answering emails and chats, and we will respond as quickly as possible. We very much appreciate your business and sincerely apologize for the delays in service.

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Customer Service Hours

Monday-Friday:
Phone, Email & Chat
a.m. - p.m. CT
Saturday and Sunday:
Email & Chat
a.m. - p.m. CT
Holidays Closed:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
Matt Fleming, President of MidwayUSA

Comments to MidwayUSA's President

Customer Satisfaction is our #1 goal! Please let me know what you think about our products, policies and service so we can listen, learn and improve.

Thanks,
Matt Fleming
President of MidwayUSA
mattfleming@midwayusa.com
MidwayUSA Workplace & Campus

Careers at MidwayUSA

We’re looking for continual learners who share our values to join our growing team. Across our company, you’ll find growth opportunities are abundant and hard work is rewarded.