MidwayUSA is an Essential Business! We are open and shipping as fast as we can!
COVID-19 has impacted nearly every person and business around the world. MidwayUSA is no exception. Order volume has increased dramatically and we’re doing everything possible to process and ship orders quickly. Unfortunately, our current shipping backlog is 8+ days and increasing. For this, we’re truly sorry!
To help serve Customers better and to ensure the health and safety of our Employees, here are some things we’ve done and some things we’d like you to know:
- We’ve placed Quantity Limits on many high demand products to allow as many Customers as possible the opportunity to order them.
- We plan promotions months in advance and order a specific amount of inventory at special prices to support them. Many high demand products in our March and April Flyers have already sold out. Since we don’t know when we’ll receive them again, we’re not allowing backorders on these products.
- Since our Suppliers are also swamped with orders, and some have temporarily shut down, we’re not taking backorders on many high demand, out of stock products and some are even Temporarily Unavailable.
- Our shipping partners are also swamped with orders and are taking longer than usual to deliver packages.
- We’ve stopped taking phone calls and web chats to redirect as many Customer Service Employees as possible to shipping orders.
- We’re still responding to emails unless they’re regarding product availability. The most accurate in stock information we have from our Suppliers is on our Product Pages. If the status is Temporarily Unavailable, we don’t have accurate delivery information. If the status is Overdue, it’s late and we hope to receive it soon.
We’re doing our best to provide a clean, safe and healthy environment for our Employees while providing the best Customer Service possible under these circumstances. We’re sorry if you’re unable to find what you need and that your order will take longer than usual to arrive. Thanks for your patience and understanding and as always, thanks for your business and loyalty!
